Terms and conditions of sale
Purpose and scope
These terms and conditions govern bookings made directly with the owner for the seasonal rental of Un Mazet en Provence, at 740 D chemin de la Brignane, 84800 L'Isle-sur-la-Sorgue, France.
The property is operated by SCI du Lion, 460 rue Louis Pasteur, 34790 Grabels, France. SIRET 89097559200019. Registered tourist accommodation number 84054 000875 EW.
They apply only to bookings made directly with SCI du Lion, in particular through this site. Making a booking implies full acceptance of these terms, which the guest acknowledges having read before confirming.
Nature and length of the stay
Un Mazet en Provence is registered tourist accommodation intended for seasonal rental. Rentals are agreed for the fixed period stated at the time of booking.
The property is let to holidaymakers and cannot be treated as a home or a main residence. The guest undertakes to vacate the property on the agreed date and time.
Booking and payment
A deposit of 50% of the total is due at the time of booking. The booking becomes firm and final once this deposit is received and the owner has confirmed in writing.
The remaining 50% is payable at the latest eight weeks before the arrival date. For any booking made less than eight weeks before arrival, the full amount is payable at the time of booking.
Payments made on the site may be settled by card through Stripe. Any additional services or options expressly accepted by the guest are charged in addition.
Price, cleaning and tourist tax
The price of the stay is the one shown at the time of booking. Unless stated otherwise, it covers the use of the property for the booked period along with the equipment and services described in the listing.
The end-of-stay cleaning fee is €80 per stay. A mid-stay clean may be requested at the same price.
The tourist tax is not included in the rental price. It is charged at the official rate in force in the commune of L'Isle-sur-la-Sorgue at the time of the stay, currently €1.10 per person per night.
No security deposit is required. This does not prevent the owner from asking the guest to make good any damage, deterioration or costs arising from abnormal or negligent use of the property.
No right of withdrawal
Under article L.221-28 of the French Consumer Code, the fourteen-day right of withdrawal that applies to certain distance contracts does not apply to non-residential accommodation supplied on a specific date or for a specific period.
A booking covering a set period therefore does not carry the statutory fourteen-day right of withdrawal.
Cancellation by the guest
Any cancellation request must be sent to the owner in writing.
More than eight weeks before the arrival date: everything already paid is refunded in full.
Less than eight weeks before the arrival date: the deposit is retained by the owner and the balance remains due, except in cases of force majeure as recognised by law.
In the event of a no-show, the full price of the stay remains due and no refund may be claimed. In the event of an early departure, no refund, even partial, is made for nights not taken, save by exceptional agreement with the owner.
Cancellation by the owner
If the owner cancels the stay for a reason attributable to them, everything paid by the guest is refunded in full.
Where the cancellation results from force majeure within the meaning of French law, its consequences are assessed in accordance with the applicable legal provisions. The owner informs the guest as soon as possible.
Capacity
The property takes a maximum of two adults. Because of its layout and its fittings, it is not suited to young children.
The number of people staying may not exceed the maximum capacity stated in the booking. The owner reserves the right to refuse access or to end the stay if that capacity is exceeded, in accordance with the applicable legal provisions.
Pets
Pets are not allowed in the property unless agreed in writing beforehand with the owner.
This does not affect the rights of people accompanied by an assistance animal or an animal whose presence is protected by the regulations in force.
Arrival and departure
Arrival is between 4pm and 7pm. Guests are asked to let us know their approximate arrival time so that we can be there to welcome them. Any arrival outside that window must be agreed in advance.
Departure must take place by 10am on the agreed day. A late departure that has not been agreed may be charged for where it causes inconvenience or additional cost to the owner or their service providers.
Use of the property
Guests undertake to use the property peacefully and respectfully, in keeping with its purpose as holiday accommodation. In particular they undertake to respect the property, its furniture, its equipment and the neighbours, not to hold a party, reception or event without prior permission, to follow the safety instructions given on arrival, not to smoke indoors, to leave the property in a normal state of cleanliness and tidiness, and to report promptly any damage or incident noticed during the stay.
Any damage resulting from abnormal, deliberate or clearly negligent use may be charged to the guest on production of the corresponding evidence.
Pool and outdoor equipment
The pool is private and reserved for the occupants of the property during their stay. Guests undertake to follow the safety and usage instructions given by the owner.
Use of the pool and the outdoor equipment is the responsibility of the occupants. The owner cannot be held liable for an accident resulting from failure to follow the safety instructions, from inappropriate use of the equipment or from careless behaviour, subject to the liabilities that fall on them by law.
Complaints
Any complaint about the property or the services provided should, as far as possible, be raised with the owner during the stay so that it can be dealt with quickly and a solution found.
Any complaint that could not be resolved during the stay should be sent to the owner in writing as soon as possible after departure. The owner will endeavour to settle it amicably.
Consumer mediation
Under the provisions of the French Consumer Code on consumer mediation, a consumer may, after sending a written complaint to the owner and in the absence of a satisfactory solution, refer the matter free of charge to the consumer mediator covering the owner.
Appointed mediator: CM2C, Centre de la Médiation de la Consommation de Conciliateurs de Justice, 49 rue de Ponthieu, 75008 Paris, France, www.cm2c.net.
Personal data
The personal details provided when booking are used only to manage the booking, organise the stay, issue invoices and meet the owner's legal obligations.
Processing is carried out in accordance with the General Data Protection Regulation. Full details are set out in the privacy policy available on this site.
Governing law and disputes
These terms are governed by French law. In the event of a disagreement, the parties will first seek an amicable solution.
Failing an amicable settlement or mediation, the dispute may be brought before the competent courts in accordance with the ordinary rules of law.
Acceptance
The guest acknowledges having read these terms and conditions before booking. Confirming the booking and paying the deposit constitute acceptance.